The CISO’s text was brief but telling: “I never want an operational role again,” it read, arriving on Jeff Pollard’s phone in December as security teams scrambled to deal with the latest headline-making threat, Log4j.

“He’s an effective CISO with a long tenure, but his mentality was ‘Here we go again.’ He was speaking to the herculean effort he knew he and his team would have to make. No one needed more of that. And it was sort of like, ‘I’m done,’” says Pollard, vice president and principal analyst with Forrester Research.

Most workers—most people, for that matter—have had that I’m done feeling at one time or another; studies today are finding, in fact, that many individuals are feeling overwhelmed and worn down by the pandemic and all the disruptions it has brought.

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