Threat protection company Perception Point has launched Advanced Threat Protection for Zendesk to provide detection and remediation services for Zendesk customers. Perception Point said that customers can now protect customer service software Zendesk a single, consolidated platform alongside their email, web browsers and other cloud collaboration apps. Advanced Threat Protection for Zendesk has been built to help secure vulnerable help desks and customer support teams from external threats such as malicious content within tickets, the firm stated.
Help desk, customer service teams key attack targets
In organizations, help desk and customer support staff often have access to workstations, mobile devices, routers, and servers, as well as the complete digital workplace system and the data associated with it. They also typically communicate regularly with people outside of the organization. These factors make them attractive attack targets and particularly vulnerable to external threats originating from malicious content. Content uploaded externally can potentially be used as a vehicle for cyberattacks, allowing malicious payloads to enter an organization’s system, Perception Point noted in its announcement.
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