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Every day, I see the failure in our technology. I’m sure you see it as well. Since the day we started receiving email, we have failed at protecting recipients from scams, phishes and other email messages that they don’t want. I remember the infamous email-based computer worm, the “ILOVEYOU virus,” that infected fellow IT friends back in 2000.

Those victims should have known better than to click on an email that said ILOVEYOU, but they did and had to clean up afterwards. We hope that our antivirus or endpoint protection software alerts us to problems. In reality, it often does not. When technology fails, it’s likely because the attacker made an end run around it by targeting humans. Here are four ways they do it.

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